Web is huge and there's place for unpleasant surprises of
any kind. Still, you shouldn't feel desperate. If you were
able to e-mail us, we'll most likely be able to e-mail the
installation file of the program to you.
It is less convenient than downloading the program from
our web site, but it may be the only way out of this situation.
Our main billing system is Plimus, Inc. This billing company
processes all of the payments. Plimus, Inc offers several
ways to pay for our software. Choose one which best suits
On the Purchase page of this
site, select the program and the type of license you need.
Then a page with the purchase form will open. Fill in this
form. At the bottom of the form, you will see payment options
line in "Payment Method" section. Offered ways of payment are:
* Credit Card
* Bank/Wire Transfer
* Mail / Money Order
Please select one which suits you best and press Next button.
Our company is a government establishment.
Government establishments, educational institutions and
non-profit organizations are eligible for a discount when
purchasing program licenses.
Please contact our support service and tell us how many
I've purchased the program. What shall I do next?
Once you have purchased the license, you should activate
You have received your license key (Serial number). This
key contains all information on the license you've purchased.
Before activating make sure you have the latest version.
To do it, open About box and check whether the information
contained in this box coincides with the information at
our web site.
Then, start using the program for your purpose.
Is there a license for the whole office?
No, there's no such license. One license is purchased for
one computer. If you want 10 persons to use the program,
you should purchase 10 license for each computer.
Is there a license for one computer?
Yes, there is one license for one compute. One computer
can have an unlimited number of user accounts. But you only
purchase a license for every user account.
What currency can I use to pay for the program?
You can use several currencies to pay for the program,US
Dollars, Euro or Pounds, one of them.
What is your refund policy?
The company do not guarantee 100% money back on your demand
because of possible fraud and piracy alert.
The company provides the client with a fully functioning
version of the program for evaluation purpose.
Our customers have enough time to examine the program and
decide whether they wish to buy it.
Still, any refund request is a matter of consideration.
Feel free to contact us. Please use our support form to
explain your request in detail.
I've purchased the program but haven't received
my license key.
Let's examine this situation in detail.
You have received a message from your billing company. This
message says that your payment was successful. Please examine
the contents of this message carefully. You will surely
find your license key in the message from your billing company.
You haven't received a message from your billing company
yet. This situation is quite normal. It takes some time
for the billing company which accepts payments for our products
to process your payment. Sometimes it may take them more
than 24 hours to authorize your payment.
You've waited for quite a time, but you haven't received
a message from your billing company. In this case, please
check your messages considered as spam. It's quite possible
that you can find the message from your billing company
there. This may happen due to the fact that spam filters
are far from being perfect today.
You haven't found this message in spam messages and have
waited for quite a time.
You probably used a mailbox which requests to confirm that
the message is not of spam nature. In this case you may
fail to receive the message. This be the case, please contact
our support service.
If you paid with a wire transfer or a purchase order, it
may take several days to process your payment.
Still, feel free to consult our support service any time.
I purchased the program but couldn't activate
If you have already received the message with license key
(serial number) from your billing company, but failed to
activate it. Most likely, your payment hasn't been added
to our customer database yet.
If there are these problems, contact our support service.We
will send you another license key again.
Using the program on other PC...
If you transfer the program to new computer, please
delete 'license.dat' file in installation folder firstly,
and register it. Or re-install it.
If you want to run the program on 2 (or more) computers,
Please purchase additional license key.
How to change the registered email address?
It is possible to change the registration email address.
At next time register, Please Input new email address. Your
old email address will be replace by the new email address.
I've purchased a new computer...
If you changed your computer and move the copy to the new
computer, you have to reactivate the program. Please delete
'License.dat' in installation folder first. Then you will
find 'UNREGISTER' window on startup.
If you have no activations left, please don't worry and
send a message to our support service. Explain the situation
and we will surely help you.
Is there a limitation on number of times I can
install the program?
You may install the program any number of times on any number
of computers for evaluation purpose.
Once you have purchased the license of the needed type,
you can activate the program on the number of user accounts
allowed by your license. Then, you may use your copies of
the program for personal or business purpose allowed by
Copies of the program you haven't purchased a license for
must be removed from your computers. Their usage for personal
or business purpose is illegal.
I want to use the same license at home and in
To use one license at home and in office, you must purchase
a license for 2. Our program is licensed per machine. It
means you should order as many licenses as many installations
Do I need to reactivate the program if I have
You will have to reactivate the program after you've reinstalled
your operating system.
We suggest that our users always update the program.
Minor and major updates improve the quality of the program
and may significantly improve program performance.
How often are program updates released?
Major updates are usually released once or twice a year.
Minor or emergency updates may be released more frequently.
It is advisable to expect 1 update per every 2 months.
Is updating free of charge?
It is free for update,once you pay for the product,you can
I've lost all information used when purchasing
Regretfully, we cannot help you update the program if you
remember no or little information. E.g. if you can provide
with your name only (John, for example), we cannot help
you. There are hundreds of Johns in our user database and
we cannot provide you with their personal details, as this
Please provide us with more information, for example your
last name, several email addresses you used at the time
of purchase, the approximate date of purchase, etc. This
will help us identify your account.
If you forget your license key, Please click here!
How to update the program?
To update the program, visit the download page of our web
site and download latest & newest version. Before installing,
please uninstall any old version.
All the settings will be restored to those you saved last.